American Battle Monuments Commission(ABMC Public Website)

Contributed to UX improvements for the American Battle Monuments Commission website, a public-facing platform that provides historical, educational, and location-based information to a broad audience.

The work focused on improving usability, navigation, and content clarity across a content-heavy environment.

Live Product

View the live site: American Battle Monuments Commission website
Note: Work shown reflects the live system. Specific contributions are outlined below.

Problem

The site contained a large volume of content and multiple user entry points, making it difficult for users to quickly find relevant information.

Key challenges included:

Complex and sometimes overwhelming information architecture
Inconsistent navigation across sections
Difficulty locating key resources and destinations
Limited clarity across primary user journeys
My Role
Contributed to UX improvements across key areas of the site
Evaluated navigation patterns and content structure
Designed improvements to page layouts and user flows
Collaborated with stakeholders and developers on implementation
Worked across multiple areas while maintaining consistency
Approach
User Research & Analysis
Reviewed how users navigated the site and accessed content
Identified friction points in content discovery
Prioritized improvements based on user needs and site goals
UX & Information Architecture
Simplified navigation and improved site structure
Clarified content hierarchy and page organization
Designed more intuitive pathways across key sections
Improved consistency across templates and layouts
Design Decisions
Prioritized clarity and discoverability over visual complexity
Simplified navigation without reducing content depth
Designed for both first-time and returning users
Treated information architecture as a core UX challenge
AI-Assisted Workflow
Used structured workflows to explore layout and navigation improvements
Tested alternative content structures through rapid iteration
Validated outputs against usability and accessibility standards
Maintained consistency across components and templates
Execution
Delivered updated wireframes and layout improvements
Collaborated with developers on implementation
Iterated designs based on feedback and testing
Improved consistency across pages and components
Outcomes
Improved content discoverability across the site
Reduced effort required to locate key information
Strengthened usability and navigation clarity
Increased consistency across the overall experience
Reflection

For large, content-heavy platforms, information architecture is the product. Improving structure and navigation has a direct impact on how effectively users can find and engage with information.